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Help Center

Accounts & Verification

1.
How many lots can I trade? What is the maximum number of lots I can trade?
2.
How do I sign up for a TIOmarkets trading account?
3.
Why do I need to send you my proof of ID and address?
4.
What can I do or not do, while my account is pending approval?
5.
What do I do if I have not received my verification email?
6.
How do I reset my password?
7.
Where can I locate TIOmarkets legal documentation?
8.
What is the dormancy fee?
9.
Does the dormancy fee apply to me?
10.
How much is the dormancy fee?
11.
What documents do I need to provide for my account to be verified?
12.
What documents are accepted for Proof of Identify (POI)?
13.
Do you offer Swap Free accounts?
14.
What documents are accepted for Proof of Address (POA)?
15.
How do I upload my documents?
16.
What base currencies are available?
17.
How can I update the language emails are sent to me in?
18.
How can I change my base currency in my member area wallet?
19.
How can I change my base currency in my MT4 or MT5 trading account?
20.
What account types are available on MT4 and MT5?
21.
What is the age limit to open a live trading account?
22.
Do you offer Sharia / Swap-free accounts?
23.
Why can’t I select TIOx or USDT from the base currency selection?
24.
Where do I find the USD tether account type?
25.
I want to change my profile and personal details. How?
26.
What happens If I do not submit my KYC within 14 days?
27.
Can I reactivate my account and submit my KYC after the 14 day period has elapsed?
28.
What is an inactivity fee?
29.
Can I lose more than I have in my account?
30.
What account types is unlimited leverage available on?
31.
Is unlimited leverage available for all base currencies?
32.
Are Expert Advisors (EAs) or trading robots allowed on unlimited leverage accounts?
33.
Can I have multiple accounts with unlimited leverage?

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