How can we help?
Trading is risky
How many lots can I trade? What is the maximum number of lots I can trade?
How do I sign up for a TIOmarkets trading account?
Why do I need to send you my proof of ID and address?
What can I do or not do, while my account is pending approval?
What do I do if I have not received my verification email?
How do I reset my password?
Where can I locate TIOmarkets legal documentation?
What is the dormancy fee?
Does the dormancy fee apply to me?
How much is the dormancy fee?
What documents do I need to provide for my account to be verified?
What documents are accepted for Proof of Identify (POI)?
Do you offer Swap Free accounts?
What documents are accepted for Proof of Address (POA)?
How do I upload my documents?
What base currencies are available?
How can I update the language emails are sent to me in?
How can I change my base currency in my member area wallet?
What can I do or not do, while my account is pending approval?
If your account is pending approval, it means that you haven't uploaded your KYC yet, or that our back office team is in the process of reviewing your verification documents. Clients with pending accounts can trade for a maximum period of 14 days. If the client's verification documents are not verified within 14 days, any open positions will be closed and the account will be liquidated.
Additionally, during this 14 days:
- You will be able to deposit
- You will be unable to withdraw
- You will be unable to open a PAMM account
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