How can we help?
Browse the categories below to find what you need.
What trading platforms do you offer?
Is your trading platform available on multiple devices?
What types of orders can I place on MT4 and MT5 trading platforms?
Are the MT4 and MT5 trading platforms compatible with all account types?
Do I need a trading account to log in to the trading platform?
How do I install MT4 or MT5 on my computer?
What is the difference between MT4 and MT5 trading platforms?
Can I customize my layout and charting preferences on MT4 or MT5?
How do I open a live trading account on the platform?
Are MT4 scripts and trading robots compatible with MT5?
How do I update my trading platform to the latest version?
What should I do if I have issues with the platform?
Can I log into MT5 with my MT4 username and password?
Can I trade on both platforms?
How do I create a demo MT4 or MT5 account?
How do I reset or change my MT4 or MT5 password?
How do I find my MT4 or MT5 login credentials?
Why can't I log in to MT4 or MT5?
Why does MT4 or MT5 show "No Connection"?
A “No Connection” message may appear if the platform cannot connect to the trading server.
Common causes include:
- Your internet connection is disconnected or unstable
- The wrong trading server has been selected
- Incorrect login credentials have been entered
- The platform needs to be restarted
- Temporary server or connection issues
To troubleshoot the issue, please:
- Check that your internet connection is working.
- Restart MT4 or MT5.
- Make sure you selected the correct trading server.
- Confirm that you are using your trading account login details, not your Secure Client Area login details.
- Re-enter your account number and password exactly as shown.
If the issue continues after these checks, please contact Support with a screenshot of the error message and your trading account number.
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