How can we help?
Browse the categories below to find what you need.
What trading platforms do you offer?
Is your trading platform available on multiple devices?
What types of orders can I place on MT4 and MT5 trading platforms?
Are the MT4 and MT5 trading platforms compatible with all account types?
Do I need a trading account to log in to the trading platform?
How do I install MT4 or MT5 on my computer?
What is the difference between MT4 and MT5 trading platforms?
Can I customize my layout and charting preferences on MT4 or MT5?
How do I open a live trading account on the platform?
Are MT4 scripts and trading robots compatible with MT5?
How do I update my trading platform to the latest version?
What should I do if I have issues with the platform?
Can I log into MT5 with my MT4 username and password?
Can I trade on both platforms?
How do I create a demo MT4 or MT5 account?
How do I reset or change my MT4 or MT5 password?
How do I find my MT4 or MT5 login credentials?
Why can't I log in to MT4 or MT5?
How do I update my trading platform to the latest version?
Keeping your MT4 or MT5 platform updated helps ensure you have the latest platform improvements, security updates and performance fixes.
For desktop users:
- Open your MT4 or MT5 platform.
- If an update is available, the platform may prompt you to install it automatically.
- Follow the on-screen instructions and restart the platform once the update is complete.
- If you need to reinstall or manually update the platform, log in to your Secure Client Area and download the latest MT4 or MT5 version from the Download Centre.
For mobile users:
- Log in to your Secure Client Area.
- Go to the Download Centre.
- Download the TIOmarkets MT4 or MT5 mobile app from there,
We recommend downloading the platform from your Secure Client Area so that you use the correct TIOmarkets version and server settings.
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