How can we help?
Browse the categories below to find what you need.
What trading platforms do you offer?
Is your trading platform available on multiple devices?
What types of orders can I place on MT4 and MT5 trading platforms?
Are the MT4 and MT5 trading platforms compatible with all account types?
Do I need a trading account to log in to the trading platform?
How do I install MT4 or MT5 on my computer?
What is the difference between MT4 and MT5 trading platforms?
Can I customize my layout and charting preferences on MT4 or MT5?
How do I open a live trading account on the platform?
Are MT4 scripts and trading robots compatible with MT5?
How do I update my trading platform to the latest version?
What should I do if I have issues with the platform?
Can I log into MT5 with my MT4 username and password?
Can I trade on both platforms?
How do I create a demo MT4 or MT5 account?
How do I reset or change my MT4 or MT5 password?
How do I find my MT4 or MT5 login credentials?
Why can't I log in to MT4 or MT5?
What should I do if I have issues with the platform?
It depends on the issue but here are some steps you can take before contacting customer support.
- Restart MT4 / MT5 and your device.
- Check that you are connected to the internet.
- Double-check you are logged in with the right credentials and to the right trade server.
- The log in credentials for your trading account on the trading platform are different to your log in credentials for the secure client area. Check your inbox for the emails containing your trading account usernames and passwords.
- Possibly, you might need to update to the latest platform version.
- Reinstall the platform if needed.
- Clear Cache – Delete unnecessary log files.
If you can not resolve the issue, please Contact Support with any error details for assistance.
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