How can we help?
Browse the categories below to find what you need.
What trading platforms do you offer?
Is your trading platform available on multiple devices?
What types of orders can I place on MT4 and MT5 trading platforms?
Are the MT4 and MT5 trading platforms compatible with all account types?
Do I need a trading account to log in to the trading platform?
How do I install MT4 or MT5 on my computer?
What is the difference between MT4 and MT5 trading platforms?
Can I customize my layout and charting preferences on MT4 or MT5?
How do I open a live trading account on the platform?
Are MT4 scripts and trading robots compatible with MT5?
How do I update my trading platform to the latest version?
What should I do if I have issues with the platform?
Can I log into MT5 with my MT4 username and password?
Can I trade on both platforms?
How do I create a demo MT4 or MT5 account?
How do I reset or change my MT4 or MT5 password?
How do I find my MT4 or MT5 login credentials?
Why can't I log in to MT4 or MT5?
How do I open a live trading account on the platform?
To create a live MT4 or MT5 trading account:
To create a live MT4 or MT5 trading account:
- Log in to your client portal.
- Click Add Live Account.
- Choose your trading account type, platform, base currency and preferred leverage.
- Review and accept the terms and conditions.
- Click Open Live Account.
Once your live trading account has been created, your login credentials will be sent to your registered email address. These include your trading account number, password and server name.
To log in to the trading platform:
- Download and install the correct platform, either MT4 or MT5.
- Open the trading platform on your device.
- Go to File > Login to Trade Account.
- Enter the trading account number, password and server name exactly as shown in the email.
- Click Login.
Please note that your MT4 or MT5 trading account credentials are different from your client portal login details.
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