How can we help?
Browse the categories below to find what you need.
How does TIOmarkets protect my personal and financial information?
What should I do if I suspect my account has been compromised?
Are my funds safe with TIOmarkets?
How does TIOmarkets ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations?
What happens if I don’t complete the KYC process?
How can I protect myself from trading scams?
What are segregated client funds?
Does TIOmarkets provide negative balance protection?
How can I verify that I am using an official TIOmarkets website?
Why is identity verification required?
Does TIOmarkets share my personal information with third parties?
How can I protect myself from trading scams?
To help protect yourself from scams:
- Only log in through the official TIOmarkets website.
- Never share your passwords or account credentials.
- Be cautious of unsolicited calls, emails or social media messages.
- Verify that emails originate from official TIOmarkets domains.
- Contact Support if you are unsure whether a communication is genuine.
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